Sana101 Privacy Policy — Our commitment to keeping your data safe

Sana101 is a trusted online gaming platform in Bangladesh. We believe that protecting your personal data is a fundamental right. This Privacy Policy applies to all users of sana101's services. By using our website, mobile app, or any of our services, you are considered to have agreed to this Privacy Policy.

This policy outlines what types of data sana101 collects, how that data is used, and the steps taken to protect your privacy. We place the highest value on your trust and are committed to full transparency.

Sana101 collects two types of information from you — data you provide directly and data collected automatically. Details are outlined below:

Information Provided Directly

• Name, email address, mobile number, and date of birth provided at registration.
• A copy of your national ID or passport for identity verification.
• Payment details: bKash, Nagad, or Rocket account number (full account numbers are not stored).
• Information and messages provided when contacting our support team.
• Information provided in the responsible gaming form.

Automatically Collected Information

• IP address and device type (mobile/desktop).
• Browser type and operating system information.
• Time spent on the platform, pages visited, and click history.
• Gaming activity, betting history, and transaction records.
• Approximate information related to login time and location.

Sana101 uses the data it collects solely for specific purposes. The main reasons your data is used are:

Your data is never sold to marketing agencies or third parties. sana101 processes data solely to fulfill the purposes outlined above.

Sana101 protects your data using industry-leading security technologies. Here is an overview of our security measures:

• SSL/TLS Encryption: All data transfers are secured with 256-bit SSL encryption.
• Server Security: Our servers are protected by firewalls and intrusion detection systems.
• Data Encryption: Stored sensitive data is protected with AES-256 encryption.
• Access Controls: Only authorized personnel have access to sensitive information on a need-to-know basis.
• Regular Audits: Regular security audits are carried out by independent third-party experts.
• Data Backup: Your data is maintained in secure, encrypted backups.

Data Retention Period

Sana101 does not retain your data longer than necessary. In general:

• All data is retained for as long as your account remains active.
• After account closure, certain data may be retained for up to 5 years to meet legal obligations.
• Transaction records are retained for a defined period in accordance with financial regulations.

Sana101 uses cookies and similar technologies to enhance your experience. Cookies are small text files stored in your browser.

Types of Cookies We Use

• Essential Cookies: Essential for login sessions and the core functionality of the platform.
• Functional Cookies: To remember your preferences and settings.
• Analytics Cookies: To analyze platform usage patterns and improve our services.
• Security Cookies: To prevent fraud and unauthorized access.

You can disable cookies at any time through your browser settings. However, disabling certain essential cookies may prevent some features of the platform from functioning properly.

Sana101 never sells your data to third parties. However, limited information may be shared in certain specific circumstances:

• Payment Providers: Necessary information is shared with payment gateways such as bKash, Nagad, and Rocket to process transactions.
• Technology Partners: We work with server hosting and cybersecurity providers under strict confidentiality agreements.
• Law Enforcement: Data may be shared when required by court order or legal obligation.
• Fraud Prevention Organizations: Data may be shared with regulatory authorities to prevent financial crime.

Your data is not shared with anyone beyond the cases above. All third parties we work with are required to comply with our privacy standards.

Sana101 believes you should have full control over your own data. You have the following rights:

• Right to Access: You can find out what information we hold about you.
• Right to Rectification: You may request that inaccurate or outdated information be updated.
• Right to Erasure: You may request deletion of your data where there is no legal obligation to retain it.
• Right to Restrict Processing: You may request that we pause processing your data in certain circumstances.
• Right to Data Portability: You can receive your data in a portable format.
• Right to Lodge a Complaint: If you are dissatisfied with how we use your data, you have the right to raise a complaint.

To exercise any of these rights, contact our support team directly. We will respond to your request within 30 days.

Sana101 is strictly not intended for anyone under 18 years of age. We do not knowingly collect data from minors. Age verification is a mandatory step in our registration process.

• Date of birth is verified at registration, and users under 18 are not permitted to create an account.
• If we become aware that a minor has created an account, that account and all associated data will be deleted immediately.
• If parents believe their child has registered on our platform, please notify our support team immediately.

Sana101 may update this Privacy Policy from time to time. For any significant changes, we will notify you via email or platform notification.

• Each version of the policy will include the date it was last updated.
• Continued use of the platform after any changes will be considered acceptance of the updated policy.
• For any major changes, you will be clearly informed before the new policy takes effect.

Contact Us

For any privacy-related questions or concerns, please reach out to our support team: