Gaming is about fun, excitement, and entertainment. sana101 wants your experience to remain positive at all times. Playing responsibly helps keep you and your family safe.
Responsible gaming means enjoying games while staying in full control at all times. At sana101, we believe gaming should be a fun, entertaining activity. But when it starts to get out of hand, it can lead to personal, family, and financial problems.
Online gaming is growing fast in Bangladesh, with millions of people playing across various platforms every day. Within this large community, some individuals can fall into patterns of excessive gaming. sana101 follows responsible gaming policies to help reduce that risk.
Our commitment to responsible gaming at sana101 goes beyond words. We provide real tools and features to help you keep your gaming habits healthy.
People often do not realize when their gaming habits have become a problem. Watch out for the signs below — they may be early indicators of problematic gaming.
If you answered "yes" to two or more of the above questions, you should take it seriously. Use sana101's protection tools or contact our support team.
Sana101 provides players with a range of responsible gaming tools. These tools are entirely voluntary and can be activated at any time from your account settings.
Set a maximum deposit limit — daily, weekly, or monthly. Limits take effect immediately once set.
Take a complete break from the platform for a chosen period. Select anywhere from 1 week to 6 months.
Decide in advance how long you will play in a single session. The session will close automatically when your set time is up.
View and review your full gaming activity, win/loss records, and spending history.
Play will stop automatically once you hit a set loss amount. Protect yourself from financial harm.
Activate a cooling-off period to avoid making impulsive decisions in the heat of the moment.
A clear budget plan is essential for a healthy gaming experience. Follow the steps below to ensure responsible play at sana101.
Decide in advance how much you want to set aside for gaming each month. Let it come from your entertainment budget, not from money earmarked for essentials.
Set deposit limits and loss limits. Once a limit is in place, any changes will require a 24-hour waiting period.
Track how much you spend at the start and end of every session. Review the total at the end of each month.
Sana101 strictly prohibits anyone under 18 from registering or gaming on the platform. We believe protecting children and young people is a social responsibility.
If your child spends time online, keep an eye on the following:
You do not have to face a gaming problem alone. sana101's support team is always here for you. Seeking professional advice is nothing to be ashamed of.
Our responsible gaming support team is active 24/7. Contact us via live chat for account settings changes, activating self-exclusion, or any guidance you need.
Gaming addiction is a recognized mental health condition. Seeking help from a specialist counselor or psychologist can be highly effective.
Reach us directly via live chat on the sana101 platform. Support is available in Bengali.
Have a question about responsible gaming? Email us and we'll get back to you within 24 hours.
Sana101 is a licensed platform. Adhering to responsible gaming policies in line with international gaming standards is both a legal and ethical obligation for us.
Our support agents are specially trained in responsible gaming. They will handle your concerns with care and sensitivity.
We use AI-powered systems that detect unusual gaming behavior and automatically send alert notifications.
Age verification is carried out at every step of registration. There is no way for minors to open an account. This is our zero-tolerance policy.
Our limit system is designed to make lowering limits easy and raising them difficult. This is intentionally a conservative approach.
All responsible gaming information and support is available in Bengali. Get the help you need without any language barriers.